Lucy Robertson, Director
Lucy is an experienced researcher who works primarily in the social care and housing fields, and with a particular interest and understanding of the needs of vulnerable groups. She heads Craigforth's work in these particular areas, as well as leading on work related to customer complaints. She has front line and consultancy experience in the development of local housing , homelessness, and supporting people strategies.At a glance...
Qualifications:
Postgraduate Diploma in Housing, University of StirlingBSc (ECON) in Government, London School of Economics and Political Science
Corporate Member, Chartered Institute of Housing
Employment:
| 2008 - | Director, Craigforth |
| 2005 - | Teaching Assistant, University of Stirling |
| 2004 - 2008 | Lucy Robertson Consulting |
| 2003 - 2004 | Housing Strategy Manager, Clackmannanshire Council |
| 2000 - 2003 | Senior Researcher, Consultant, Craigforth |
| 1998 - 2000 | Student Placement, Fife Special HA |
| 1997 - 1998 | Specialist Housing Officer, Heantun HA, Wolverhampton |
| 1993 - 1997 | English Language Teacher, Shimane Education Dpt, Japan |
Current and Recent Projects:
Scottish Government - Best Practice Support for Local Authorities in Engaging with the Private Rented SectorScottish Public Services Ombudsman - Complainant Survey Analysis
NHS Scotland & Angus DAAT - Integrated Outcome Planning and Delivery and Evaluation of Process for Focus on Alcohol Angus (FoAA)
Scottish Government - Review of Section 5 of the Housing (Scotland) Act 2001
Scottish Health Council - Review of the NHS Complaints Process
the Ombudsmans Services ltd - Customer & Member Satisfaction Survey
Contact Lucy
Tel: 01786 448610
E-mail:l.robertson@craigforth.co.uk