Craigforth has recently completed an evaluation of the new Retirement Housing Model for Bield Housing and Care. The change programme was still ongoing at the time of the study, with the new model to be rolled out to 78 developments across 21 local authority areas. As such, the study sought to assess the operation of the new Model but also Bield's management of the change process. A mixed methods approach was taken but with a clear focus on primary qualitative research. The research approach was designed to capture the full range of issues, but critically then allow those issues to be explored in greater depth. The research included visits to 36 Retirement or Sheltered Developments and interviews with a range of tenants, staff and stakeholders.